Job Openings | Resolution Virginia

Mediation Case Manager (Lead)

Hours per week = 40 Pay = $17/hr. Paid time off available.

The FairField Center has been a pillar in the Shenandoah Valley since 1982 as the first community mediation center in Virginia. The center is committed to the just resolution of conflicts by empowering individuals and communities to live and work together peacefully.

POSITION SUMMARY

CASE MANAGEMENT: Provide case management and oversee case management services for FairField’s court-referred (and other-referred) mediation services. Case management includes: Intake and screening interviews (May be by telephone, in-person, or electronic mediums). Gathering relevant information from potential clients, explaining the mediation process, and assessing appropriateness. Scheduling: Matching times clients are available for mediation with appropriately qualified mediators and, as needed, observers; completing reminder calls and emails. Cases must be assigned to mediators in a fair and equitable manner based on the mediators’ schedules, availability, and abilities with regard to specific case types. Preparation: Placing forms in case files; assigning cases to mediation rooms; checking mediation rooms for conditions and necessary materials, sending video conference links as needed, and greeting mediators and clients when they arrive. Follow-up: Rescheduling cases; processing agreements, contacting clients for follow-up on agreement status, documenting and filing case outcome with the Courts as needed. Data collection: Maintaining the details of case events by entering and updating data into databases; providing data to the Executive Director and courts as needed. Reporting and billing: Attending court as needed, completing court reports, and billing and invoicing. Evaluation: Reviewing mediator evaluations and sharing any client concerns with the service provider and Executive Director Quality Control: The lead case manager must maintain a roster of certified mediators who meet the qualification requirements established by the court. The manager ensures that mediation services provided through the FairField Center are of high quality. Managers are under no obligation to accept a new roster request, however, the manager should strive to achieve a large and diverse cadre of mediators to best accommodate the needs of parties.

SUPPORT SERVICES: Oversee responses to phone calls, be familiar with the other FairField services, ensure forms are restocked as necessary, and perform other office duties as necessary.

MEDIATION TRAINING AND PARTICIPATION: Participate in trainings, role plays, and attend mediations as an observer or co‑mediator during mediation sessions as available,

MEDIATION CERTIFICATION: Hold or obtain Virginia mediation certification in General District Court (GDC) and Juvenile and Domestic Relations Court (JDR). Enroll in the certification process within 6 months to be completed within the certification window. REQUIRED

QUALIFICATIONS: Self-motivated, detail-oriented, and able to handle stressful situations (de-escalation skills) Able to collaborate with individuals and teams in a professional setting Computer fluency, able to learn and maintain databases and work with new technologies as required. Able to work at the FairField Center’s Harrisonburg, VA office

PREFERRED QUALIFICATIONS: English and Spanish speaking Position Details: Reports to: Executive Director Location: 60 S. High St., Harrisonburg, VA

Application Instructions:

Interested applicants should send a resume, cover letter, and two professional references to Noel Levan at noel_levan@hotmail.com and Christine Poulson at christine@fairfieldcenter.org. The position will remain open until a suitable candidate is found. FairField Center is committed to providing equal opportunity for all without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political aﬃliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state, or local law. The FairField Center is a drug-free workplace.

Executive Director Job Description (20 hrs./wk.)

The Executive Director is responsible for leading the organization, including managing

staff, service providers, volunteers, and interns,
programs and operations,
marketing and networking, and,
fundraising and financial activities

Relationships

The Executive Director

● reports to the board of directors and the board’s executive committee,

● supervises program directors and other staff, service providers, volunteers, and interns, and

● develops and maintains relationships with external partners and stakeholders, including donors

Responsibilities

● Board of Directors

reports to the board on program/staff activities, finances, and issues of policy or direction,

sets meeting agendas and attends board and executive committee meetings as requested by, and in cooperation with, the board president and secretary, and

works with the nominations committee to maintain appropriate board membership.

● Management and Development of Programs

oversees program development, retention, and expansion, and

conducts organizational assessments and develops strategic plans (with the board)

● Management and Development of Personnel

creates job descriptions and determines staffing needs

hires, supervises, evaluates, and terminates employees

works with staff to establish work plans and priorities

● Finance & Fundraising:

prepares the center’s annual budget and presents it to the board,

maintains the budget and prepares monthly financial reports for the board,

oversees center bookkeeping, payroll, preparation of the annual financial report (990), and the preparation of any required audits,

develops an annual resource development plan (with the board),

seeks out grant opportunities and prepares grant or other fundraising applications,

manages grants, including grant reporting,

oversees any annual fundraising events, including donor solicitations, and

identifies and develops new partnerships and revenue-generating opportunities.

● Community Engagement & Public Relations:

builds relationships with area businesses, organizations and the general public

represents the center at community events and professional meetings, including clubs such as Rotary, the Lions Club, local bar associations, universities, Chambers of Commerce, etc.

promotes and markets the center’s mission, values, and services, specifically to area organizations and businesses.

Preferred Qualifications:

5+ years of experience in a leadership role and/or working with a non-profit organization,

experience with grant writing,

experience with budget design,

outstanding networking and communication skills,

ability to multitask and manage multiple projects,

ability to take on challenges and problem-solve,

ability to build and lead strong and effective teams,

proficiency with Microsoft 365 and OneDrive,

proficiency with Google Drive,

proficiency with QuickBooks,

an understanding of basic nonprofit accounting principles,

proficiency in marketing, including the use of social media, and

a background in or experience with conflict resolution, the law, or non-profit management.

Position Details:

Reports to: Board Chair, Board of Directors

Location: 60 S. High St., Harrisonburg, VA

FLSA: Exempt

Position Type: Part-Time with the potential for increased hours as the budget permits

Salary Range: $29,120-$31,200 for PT (20 hr.) position

Application Instructions:

The FairField Center does not discriminate on the basis of race, color, national origin, sex, religion, disability, age or any other federally protected class in its employment or activities. The FairField Center is also a drug free workplace.

RESOLUTION VIRGINIA

an alliance for peaceful communities