Court & Community Programs Coordinator

Updated March 15, 2021

Cover letter and resume by: March 31, 2021 |   Email to | No phone calls

NVMS Conflict Resolution Center (CRC) is a 30-year old 501(c)(3) non-profit organization located in Fairfax, Virginia. An affiliate of George Mason University, NVMS CRC is engaged in mediation, facilitation and conflict management/mediation training and certification. Our team’s hallmarks are our desire to be of service to our community, our work ethic and our adaptability to meet the challenges of the day. During the current pandemic, we are expanding our reach to those who need us the most by conducting mediation sessions, meetings and training events on online platforms. It is a truly exciting time for the right person to join our team!

NVMS CRC is seeking a Court & Community Programs Coordinator to oversee and implement several on-going programs including the Civil Court Mediation Program, the Restorative Justice Program, and the emerging Commercial/Community private mediation programs. This full-time position is Monday through Friday with occasional evenings or weekends. Typical work hours are from 9:00 am to 5:00 pm. The incumbent will report to the executive director, will receive supportive training and coaching from staff and select practitioners, and will interface with the AAP liaison.

Primary Job Responsibilities:

Court and community mediation

  • Coordinate mediation services for General District and Small Claims Court / Landlord Tenant Courts in Loudoun, Fairfax and Arlington Counties, and the City of Falls Church.

  • Coordinate case management process for private civil, community and commercial mediation services.

  • Coordinate roster of certified mediators and the court mediation mentorship process.

  • Maintain positive relationships with local court personnel and other external program stakeholders.

  • Manage databases for Civil Court Mediation and Restorative Justice cases.

  • Answer inquiries regarding mediation services and determine next appropriate steps in case management.


Restorative Justice/AAP Program

  • Collaborate with NVMS AAP liaison to support strategic program goals.

  • Manage database for Restorative Justice/AAP cases. Ensure integrity of data.

  • Work with AAP liaison to maintain AAP/Restorative Justice website pages.

  • Work with executive director to prepare and submit CCFP grant reporting on a monthly and quarterly basis.

  • Working with AAP liaison and executive director, provide Quarterly Case Status Report to All AAP Partners.



General Responsibilities

  • Deliver presentations on Court, Community and Restorative Justice programs; awareness of other NVMS programs & services.

  • Share office duties with the NVMS CRC team.

  • Other responsibilities as assigned by the executive director.


 Skills and Qualifications:

  • Conflict management skills

  • Customer service

  • Data analysis

  • Decision making

  • Documentation skills

  • Integrity

  • Organizational skills

  • People management

  • Proficiency with Windows and Microsoft Suite

  • Proficiency with Access databases or other database management platforms

  • Research skills

  • Team player

  • Social media and remote/virtual platforms

  • Written communication

  • Verbal communication


Education, Experience, and Licensing Requirements:

  • Undergraduate degree plus 2 years' work experience or equivalent experience (including volunteer work)

  • Professional or personal experience with customer service experience, preferably in human services, possess demonstrated commitment to customer service.

  • Must have a valid in-state driver’s license. Limited travel may be required.

  • High-speed internet connection for remote work.

  • Permission to work in the U.S.



  1. Proficiency in Spanish.

  2. Proven experience with public speaking, influencing and marketing.

  3. Basic level of knowledge of alternative dispute resolution and/or mediation.


Salary and Benefits:

Low to mid-thirties. Full-time employees receive paid 27 days off including holidays, and health care stipend. Opportunities to attend select training sessions in dispute resolution skills.